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CarePlanIt Privacy Policy

CarePlanIt LLC (“CarePlanIt,” “we” or “us”) is committed to protecting your privacy, and in doing so, we want to make sure that this Privacy Policy (“Policy”) is easy for you to understand. We hope that as you read through the Policy, you will become comfortable using the site(s). 

Please take the time to read the information and learn how CarePlanIt is here to help you. We created this Policy to help protect your privacy and the information you provide to CarePlanIt.

This Policy discloses our privacy practices and how we may use the information that we gather on the digital properties, including webistes, mobile applications, et al, of CarePlanIt (the “Sites”), and our web-based services, or that you provide to us through other means. By using the Sites or voluntarily providing personal information to us, you consent to the terms and conditions of this Policy. This Policy applies solely to information collected by the Site(s) and contains the following:

  • What constitutes personally identifiable information that is collected from you through the Sites, how that information is used and with whom the information may be shared;
  • What choices are available to you regarding our use of your data;
  • The security procedures in place to protect the misuse of your information; and
  • How you can correct any inaccuracies in the information collected.

Respecting the privacy and the security of your personal information is important to CarePlanIt. We realize that providing us with personal information is an act of trust. Therefore, we have created this Policy to show you the steps we have taken to maintain that trust and secure your information. Please take a few moments to read this Policy.

Collected Information

When you visit the Site(s), certain information may be automatically collected. In some instances, the collected information may allow us to match pages, product, or information with particular users. Examples of the type of information that may be collected are as follows:

Your internet service provider’s address, your internet protocol or IP address, device ID, the web page from which you accessed the Site(s), your web browser software, the type of handheld or mobile device used to link to the web page, and the language settings on your web browser;

We will also collect personal information that you provide/input on the Sites, such as your name, e-mail address, mailing address, phone number or debit card information.

Use of Information

We will use the information collected for the following purposes:

  • Fulfill orders you have placed;
  • To better understand and serve your needs;
  • Respond to you regarding the reason you contacted us;
  • To enhance your customer experience and improve our customer service;
  • Tailor offerings and advertisements to you that are in relation to the services you have requested; and
  • Communicate with you about products, services, and special offerings of CarePlanIt that may be of interest to you.

We may also use this information to evaluate and manage our businesses. Combined data is collected from online and offline facilities and may be used to enhance the ability of CarePlanIt to communicate with you and to support business functions, such as internal business processes, marketing, authentication, customer service, fraud prevention, and public safety and legal functions.

Your information will not be accessible to anyone, other than our staff or business affiliates, whose services you have requested. All that to say, we won’t sell your information to all the spammers that clutter your inbox!

We will make every effort to keep you informed of CarePlanIt’s news, special events, and offers. Thus, we may send these announcements via. If you do not wish to be contacted by CarePlanIt or our business affiliates, simply click on the unsubscribe link found at the bottom of the email newsletter.

Sharing of Information

There may be times when we need to share your personal information with third-party service providers.  The reasons we may need to share this information with those providers are due to the services they provide, which include:

  • Authorization of debit card and check transactions, order fulfillment, service promotions;
  • Developing, hosting or maintaining the Sites on behalf of CarePlanIt; and
  • Aggregating customer information and/or improving customer service. We may then share such aggregated information with prospective marketing partners and advertisers.

These third-party service providers are only granted access to your personal information, as necessary, and they are contractually restricted in the ways they may use your information. The providers may also use cookies (as defined within this Policy), or other automatic collection technology on behalf of CarePlanIt.

Moreover, in the event that a division, or part or all of CarePlanIt, is purchased, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets.

CarePlanIt may also be required to disclose specific information to comply with the law, a subpoena, or other litigation processes. We may also disclose your information to protect the interests or safety of its visitors and customers, employees or others, which includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Access and Control Over Your Information

At any time, you may contact us at [email protected] or by calling 615-567-3219 to request the correction of any inaccurate information you have submitted through the Sites, to review the data we have obtained about you, to change or correct any data we have about you, or to request that we delete any or all data we have about you.

Geographic Restrictions

The Sites and web-based services are intended for access and use within the United States only and complies with applicable United States privacy laws. The Sites and web-based services are not intended for, or directed to, citizens, domiciles or residents of the European Union. By accessing the Sites and web-based services, you affirm that you are not a citizen, domicile or resident of the European Union.

Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, CarePlanIt and the Sites do not recognize DNT.

Cookies Policy

A “cookie” (often called an Internet or Web cookie) is a term used to describe a type of message that is given to a web browser by a web server. The main purpose of a cookie is to identify users and possibly prepare customized Web pages or to save your site login information. “Cookies” are stored by your browser or other applications on your computer’s browser or hard drive. The cookies are used to connect your computer with information stored about your online activity, searches, preferences and product purchases. This can occur during the same website visit or from one visit to the next, on the Sites and/or other websites. Examples of the information cookies may store include your account preferences, user specific information on pages accessed, searched terms or addresses entered, and previous visits to the site.

The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies, or how to disable cookies altogether. If you reject cookies, you may not be able to participate in certain activities or receive a promotion tailored to you. The Sites does not control, and does not guarantee the effectiveness of browser-based tools for managing cookies.


CarePlanIt is committed to keeping your information private and secure. We use industry-standard security techniques on the Sites to help protect against the loss, misuse or alteration of information collected from you at the Sites. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us. In this regard, we urge you to take every precaution to protect your personal data while you are on the Internet. At a minimum, we encourage you to make sure that you are using a secure browser as you surf the Internet.

Other Sites

The Sites may contain links to other sites, including those of our business partners. While we seek to link only to sites that share our high standards and respect for privacy and security, we are not responsible for the privacy practices used by other sites.

Children’s Privacy

Under Age 13

CarePlanIt does not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parental consent. If we learn that a child under the age of 13 has submitted personally identifiable information online without parental consent, we will take all reasonable measures to delete such information from our databases and not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law).

Under Age 18

Personal information that has been provided to CarePlanIt through the Sites by minors under the age of 18, can be deleted by sending an email requesting the deletion to [email protected].

Please note that while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.

If you become aware of any personally identifiable information we have collected from children or minors under this Children’s Policy, please contact us at [email protected], or by calling 615-567-3219.

Your California Privacy Rights (California Residents)

Companies doing business on California and meeting certain requirements (i.e., size, types of data collected, etc.) must comply with special privacy rights and obligations. If CarePlanIt meets these requirements, California residents have the right to request once per calendar year a list of the companies with which we may share personal information for the third parties’ direct marketing purposes and a list of the categories of such personal information shared.  California residents may make this request by e-mailing [email protected].  Please include “California Privacy Rights Request” in the first line of the description and your California mailing or street address.

If you are a California resident, you also have the right to access, or to request that we delete, any Personal Information we have collected about you, and inquire about our collection, sale and disclosure of your Personal Information by calling us at 615-567-3219 or by e-mailing [email protected]

Your exercise of these rights will have no adverse effect on the price and quality of our services.

California residents may request further information about compliance with California law and to make a request under California law by e-mailing [email protected].  Please include “California Privacy Rights Request” in the first line of the description and your California mailing or street address.

Changes to the Privacy Policy

This Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. When we revise the Policy, we will post the new Policy on this page and change the date located at the bottom of the Policy. We encourage you to return to this page periodically to check for any updates or changes. If we make any change to this Policy regarding use or disclosure of personal information, we will provide advance notice on the Sites. Small changes, or changes that do not significantly affect individual privacy interest, may be made at any time, and without prior notice.


Please contact us if you have any questions or concerns about our Privacy Policy. You are welcome to call our Customer Care Center at 615-567-3219 between 8:30 a.m. and 5:30 p.m. CST to speak with a customer service representative. You may also contact us by e-mail at [email protected].

CarePlanIt LLC

4801 Lang Avenue N.E.

Suite 110

Albuquerque, NM 87109

Effective Date: January 1, 2020